Business Model & Organizational Design

Business model determines how the company will organize itself to create and deliver value to customers with a success in marketplace. A successful business model emerges over time by leveraging from new digital applications, digital technologies and innovative mindset in the organization. 

Business strategy, client centricity, workplace transformation are essential elements in a digital business model to succeed in marketplace. In addition, the company needs to have an effective organizational structure and necessary governance bodies to deliver results in the most efficient manner.

Business models need to be agile and resilient through the use of digital technologies and digital processes. Sustainable growth requires admitting ever-changing market conditions due to innovations, social and generational changes, environmental effects, and economic trends.

Digital transformation will require organizational redesign and change management because traditional hierarchy-based organizational structures and application based mindset will be ineffective to deliver strategic results.

Organizational redesign:

• Organizational structures need to align on strategic goals from the outset.
• Locally adaptable, and globally connected team structures will replace the traditional organizational structures. Collaboration of teams will play an important role in delivering results. 
• Global or regional hubs can be virtually connected to home based offices to economize from office spaces and provide flexible working hours to employees.
• Decision-making process will be decentralized and will have a reliance on predictive analysis produced by artificial intelligence. 
• The governance bodies will have an important agenda in corporate boards. They need to comply with ESG standards and contribute to the society in which they operate.

Change management:

• Change management initiatives need to be well defined, structured and aimed to create a dynamic and innovative culture, business model, and organizational structure. 
• Start with a small core digital transformation team with subject matter expertise and expand it throughout the departments and geographic locations as digital maturity grows. 
• Expand the team to turn into “Center of Excellence” to redesign core infrastructure around teams and to operate on ecosystems.
• Client centric mindset needs to be adopted by the whole organization.

• Ensure that model is client centric and its focus is on creation value to customers.
• Ensure that model is employee centric to attract and retain talent. Offer flexibility and opportunities to develop their career. 
• Empower employees to experiment and innovate by using new methods and technologies. Reward those who have analytical minds and deliver results.
• Utilize data for analytics, decision making, building workflow based operating models. 
• Create efficiency by building digital processes utilizing machine learning and artificial intelligence.
• Benefit from ecosystems and build partnerships for cost reduction and value creation.

it is all about solving customers problems and rewarding those who accomplish it